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How to Enable Spam Box in cPanel?

In the current digital world, where communication happens at the speed of light, email security is paramount. One of the essential tools in your arsenal against unwanted emails is the Spam Box.

In cPanel, the Spam Filters feature, previously known as Spam Assassin, allows you to control how your account handles spam emails. Spam filters are like email guardians that work to recognize and organize or remove unwanted emails, often referred to as spam. Additionally, you can use this tool to set up lists that specify which emails to always allow (whitelist) or always block (blacklist). It’s a helpful way to manage your email and keep unwanted messages at bay.

In this guide, we’ll walk you through the process of how to enable spam box in Cpanel, ensuring that your inbox remains a haven of genuine communication. We’ll also cover how to check if Spam Box is already enabled and the process to clear it. This guide is an essential resource of our cPanel server management, so keep reading to easily understand and resolve any issues.

Understanding the Spam Box

The Spam Box, also known as the Spam Folder, is a designated space where emails flagged as spam are redirected. Enabling this feature adds an extra layer of protection to your inbox, keeping it clutter-free and safeguarding you from potential phishing attempts and unsolicited messages.

Checking if Spam Box is Enabled

If you’re using a new Shared, Reseller, or Turbo plan, Spam Box is automatically enabled in cPanel. However, if you’ve older plans, you can contact to SupportFly’s Support Team to enable Spam Box. Here’s how to check:

  1. Log in to cPanel.
  2. Navigate to the Spam Filters tool:
    • In the Jupiter theme, on the Tools page under the Email section, click Spam Filters.
    • n the Paper Lantern theme, on the cPanel home page under the EMAIL section, click Spam Filters.
  3. If Spam Box is enabled, you’ll see the “Move Spam To A Separate Folder (Spam Box)” option.
  4. If you don’t see this option, Spam Box is not enabled. Contact SupportFly’s Support Team to enable it.

Steps of How to Enable Spam Box in Cpanel

1. Log in to cPanel

Begin by logging in to your cPanel account. Use your credentials to access the dashboard where you can manage various aspects of your hosting environment.

2. Locate the “Email” Section

In the cPanel dashboard, navigate to the “Email” section. This is where you’ll find the tools and settings related to your email accounts.

3. Access “Spam Filters”

Search for the “Spam Filters” option in the Email section. Click on it to enter the Spam Filters configuration.

4. Enable Spam Box

Once you’re in the Spam Filters settings, you’ll see an option to enable or disable the Spam Box. Toggle the switch to enable the Spam Box feature.

5. Adjust Spam Threshold

cPanel allows you to set the spam threshold level, determining the sensitivity of the spam filter. You can adjust this threshold based on your preferences. A lower threshold is more sensitive, while a higher threshold is less strict.

6. Configure Auto-Delete (Optional)

Some users prefer an aggressive approach to spam management. In the Spam Filters settings, you may find an option for auto-deleting emails identified as spam. Use this feature cautiously, as it permanently removes flagged emails.

7. Save Changes

Don’t forget to save your changes. Look for a “Save” or “Apply” button within the Spam Filters configuration page. Your preferences will only take effect once you’ve saved them.

Clearing Spam Box

  1. Log in to cPanel.
  2. Open the Spam Filters tool.
  3. Scroll down to the “Clear Spam Box” section.
  4. Click “Empty The Spam Box” to clear the Spam Box for an individual account.

If you have a reseller account, you can clear all Spam Box folders at once. Click “Empty all Spam Box Folders,” and confirm to clear all folders.

Adjusting Spam Threshold Score

Spam Box uses the Spam Threshold Score to determine which emails to move. The score ranges from 1 (most stringent) to 10 (most relaxed). You can adjust this score in your email inbox settings. For more details, refer to cPanel’s Spam Threshold Score documentation.

Benefits of Using the Spam Box

  • Reduced Clutter: Keep your inbox clean by diverting spam messages to a separate folder.
  • Enhanced Security: Identify and isolate potentially harmful emails, protecting yourself from phishing and malware.
  • Customizable Settings: Adjust the spam filter sensitivity to align with your preferences and the nature of your email traffic.
  • Peace of Mind: Enjoy a more organized and secure email experience, knowing that potential threats are being filtered out.


Enabling the Spam Box in cPanel is a simple yet effective step towards fortifying your email security. By utilizing this feature, you not only declutter your inbox but also create a robust defense against spam and potential cyber threats. Take control of your email experience and enjoy a safer, more organized digital communication space.

In this comprehensive guide, we’ve walked through the process of how to enable spam box in Cpanel with simplicity. If you ever need assistance, Supportfly is here to help. Our dedicated support admins and experts are available 24/7 to assist you with any Plesk issues and settings.

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