Refund Policy

Eligibility for Refund

Customers are eligible for a refund under the following conditions:

• The request for a refund is made within 7 days of purchasing any of our services.
• Supportfly fails to deliver the agreed-upon services as per the service agreement or proposal.
• Technical issues directly attributable to Supportfly that prevent the proper execution of services..

Exclusions

The following scenarios are typically excluded from eligibility for a refund:

• Issues arising from customer’s failure to follow Supportfly’s advice, recommendations, or instructions.
• Problems directly related to the customer’s existing infrastructure that Supportfly was not contracted to manage or rectify.
• Delays or service interruptions due to circumstances beyond Supportfly’s control, including but not limited to natural disasters, government actions, or third-party service failures.
• Services altered, tampered with, or modified by the customer or third parties against Supportfly’s recommendations.

Process for Requesting a Refund

• Notification: To initiate a refund request, the customer must contact Supportfly’s customer support team within 7 days of the service purchase date. This can be done via email, providing a detailed explanation of the reason for the refund request.

• Review: Upon receiving a refund request, Supportfly will review the claim based on the service agreement and the nature of the complaint. This review process will aim to verify the eligibility criteria and the circumstances leading to the dissatisfaction.

• Resolution: Supportfly is committed to resolving refund requests promptly. If the refund request is approved, Supportfly will process the refund within a reasonable timeframe, typically within 7-14 business days. The refund will be issued to the original payment method used by the customer.

• Alternatives: In cases where a misunderstanding or solvable issue led to the refund request, Supportfly may offer alternative solutions such as service adjustments, additional support, or extended service periods instead of a direct refund. The acceptance of such alternatives is at the discretion of the customer.

Modifications to the Refund Policy

Supportfly reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Customers are encouraged to review the refund policy periodically to stay informed of any updates.

Contact Information

For questions or concerns regarding this refund policy or to initiate a refund request, please contact us at contact@supportfly.oi. Our customer support team can also be contacted through the contact information provided on our website.

Supportfly is dedicated to ensuring the highest level of customer satisfaction. Our refund policy is a testament to our commitment to accountability and quality service delivery. We value our customers and strive to address any concerns with the utmost care and professionalism.