Supportfly Service Delivery & Exchange Policy

Service Delivery

All services, including server support & management, app development, SSL certificates, and other available & desired services, are delivered electronically through client accounts, emails, calls, etc., based on the clients’ request.

Upon successful payment, clients will receive instructions to access or activate their purchased services.

Service delivery timelines are specified at the time of purchase and may vary based on the complexity and nature of the service.

Exchange Policy

SupportFly does not offer traditional exchanges, as our products are digital services.

In the event of incorrect service activation (e.g., incorrect server configuration, SSL certificate error), clients must contact the given dedicated support team (provided at the time of the deal) within the given timeline (provided at the time of the deal).

Service adjustments will be assessed and handled individually based on the nature of the issue.

Dispute Resolution

If there are concerns about service delivery, refunds, or adjustments – clients should reach out to our support team to discuss the issue.

For unresolved matters, clients may request further review by senior management for fair consideration of the case.

Refund Policy

Refer to the Refund Policy Page.

Non-Refundable Services

Refer to the Refund Policy Page.

For More Information:

Contact Our Support.
Go to Privacy Policy.
Go to Terms of Service.