SupportFly
Responsible Gambling

At SupportFly, we take the responsibility of promoting safe and responsible gaming very seriously. As a developer of casino and gambling-related platforms, we understand the excitement and entertainment these games can provide, but we also recognize the risks involved. Our commitment to responsible gaming is unwavering, and we have implemented several measures to ensure that our services are enjoyed safely and responsibly.

Protection of Minors

One of our top priorities is the protection of minors. We strictly prohibit anyone under the age of 18 from accessing our services. To enforce this, we require age verification from all players. Players must provide valid proof of identity, such as a government-issued ID, passport, or driving license, along with proof of residence before they can make deposits or place bets. Until their age is verified, their accounts will remain suspended. Failure to provide the necessary documentation will result in account closure.

To further safeguard against underage gambling, we recommend that parents and guardians install reputable filtering software like BetBlocker or Gamban. These tools help prevent minors from accessing gambling sites and can be part of a broader parental control strategy.

Addressing Gaming Addiction

Gambling can be a fun and socially acceptable form of recreation, but for some, it can lead to addiction and other gambling-related problems. At SupportFly, we are committed to identifying and supporting individuals who may be at risk. Our Responsible Gaming Policy includes a proprietary internal system designed to flag risky behavior. This system monitors players who experience repeated losses, show signs of distress, or act abusively towards staff. These players are contacted by our Customer Service team to discuss the situation and explore self-limitation or self-exclusion options.

We regularly remind our clients of the various limit-setting tools available, including spend limits, deposit limits, and session time limits. For those who may be predisposed to addictive behavior or are experiencing personal difficulties, we recommend taking a temporary “time-out” ranging from one day to six weeks. This cooling-off period can help players regain control and approach gaming with a healthier mindset.

Encouraging Self-Control

Compulsive gambling is a serious issue, and we encourage our clients to regularly assess their relationship with gambling. Taking a self-assessment test can provide insight into the extent of one’s involvement in gambling activities. Additional resources, such as the 20-question test available on Gamblers Anonymous, can offer further guidance.

Here are some practical tips for maintaining self-control while gaming:

• Set a Loss Budget: Decide how much you can afford to lose before you start playing and stick to it.
• Use Self-Limitation Tools: Take advantage of tools that allow you to set limits on your spending and playing time.
• Take Frequent Breaks: Alternate gambling with other activities to maintain a healthy balance.
• Avoid Gambling When Stressed: Refrain from gambling when you’re feeling down, stressed, or troubled.
• Remember It’s Just a Game: Keep in mind that gambling is meant to be fun, not a way to make money.

Self-Exclusion for Your Safety

If you find that gambling has stopped being fun and has become a daily obsession, it may be time to consider self-exclusion. Self-exclusion is a voluntary action you can take to block yourself from accessing our gaming platforms for a set period of time. During this period, you will not receive any marketing or promotional materials from us.

We encourage you to contact our Support Team if you feel the need to activate self-exclusion. Additionally, speaking to a mental health professional can be a crucial step in regaining control over your gambling habits. For further support, organizations like Gamblers Anonymous and Gambling Therapy offer resources, counseling, and support for those struggling with gambling addiction.

We’re Always There To Help

At SupportFly, we believe that gaming should be a safe and enjoyable experience. By prioritizing responsible gaming practices, we aim to protect our players and create a healthy gaming environment. Whether through age verification, addressing gaming addiction, encouraging self-control, or offering self-exclusion options, we are dedicated to ensuring that our platforms are used responsibly. If you ever need help or guidance, our team is here to support you every step of the way.