Supportfly Privacy Policy

This Privacy Statement describes how SupportFly (“SupportFly,” “SupportFly IT Services Pvt Ltd”, “we,” “our” or “us”) collects, uses, and shares information in connection with your use of our services and applications (collectively, the “Services”).

This Privacy Policy (the “Privacy Policy”) does not apply to information processed by our customers when they use our Services. We may collect and receive information about our Services’ users (“users,” “you,” or “your”) from a variety of sources, including: (i) information you provide through your user account on the Services (your “Account”) if you register for our Services; (ii) your use of the Services; and (iii) information from third-party websites, services, and partners. To ensure that you are completely informed, we urge that you read this Privacy Policy in its entirety.

1. INFORMATION WE COLLECT

Information You Provide

Account Registration. When you create an Account, we may request contact information from you, such as your name, company name, address, email address, Zip Code, and phone number.

Payment Information. When you enter your financial account information into your Account, it is sent to our third-party payment processor. We also do not keep any of your bank account information on our servers.

Communications. We may obtain additional information about you if you contact us directly or through our chat window, such as your name, email address, phone number, the contents of any message and/or attachments you send us, and any other information you want to us. When you open an email from us, we may also receive a confirmation.

Session cookies may be used to make it easier for you to navigate our site. Although the cookie itself does not include Personal Information, it will allow us to link your use of this site to information that you have deliberately and voluntarily submitted. Cookies can be refused by turning them off in your browser. When you close your browser, a session ID cookie expires. A persistent cookie is one that stays on your computer for an extended period of time. You can delete persistent cookies by following the instructions on your web browser.

The personal information that you are asked to supply, as well as the reasons for asking for it, will be made plain to you at the point where we ask for it.

Information We Collect When You Use Our Services.

• Your Server logins
• Your Knowledge Base details
• End-Client Policy details
• Ticketing Systems logins

Information We Receive from Third Parties.

Third-Party Partners. We may potentially get publicly accessible information about you and combine it with data we already have about you.

When you visit our website, we collect general information. When you visit our website, we use your IP address to determine your location/country. We also keep track of which pages you view the most, how much time you spend on our website, how many visits you make, and whether you are referred from any other websites or connections.

HOW WE USE INFORMATION

We use the data we collect in a variety of ways, including to:

• When you place an order for one of our services, we need to collect certain personal data from you. Details like your official inbox, billing info, chat handles, server info, help desk info, and so on are needed. It may be necessary for us to remotely access servers, interact with your clients, and/or perform investigation into the best solutions to the problems at hand. Data that users voluntarily and securely submit to us in order to grant us remote access to their servers and helpdesk systems
• We require your full name, email address, and the name of the firm you represent before we can put you in touch with our sales or support staff. To follow up with you regarding the services on our site for which you have shown interest, we use the contact information you have provided. We will also use this information to get in touch with you if we encounter any problems while processing your order.
• Raise standards, invest in staff development, and develop new offerings.
• We strive to learn about our clients’ needs, conduct in-depth analyses, and educate our staff accordingly. Create brand-new products, updates, and consumer use cases.
• Provide you with updates and other information related to the Services by communicating with you, either directly or through one of our employees, for purposes like customer support, feedbacks.
• Detect and stop fraud; and
• For the purpose of complying with applicable laws and regulations, or in response to a request from any judicial process or government agency, including the enforcement of our Terms of Service or other legal rights.

 HOW WE SHARE INFORMATION

There are a few ways in which we might disclose the data we collect:

Vendors and Service Providers. If you give us permission to do so, we may use third-party tools or software to facilitate the delivery of our Services.

Business Transfers. To any potential acquirer, successor, or assignee in connection with any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets, with or without your consent.

As Required By Law and Similar Disclosures. When we believe in good faith that disclosing this information is necessary to (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property, or safety, our users, or the public. This includes sharing data with other businesses and government agencies to combat spam and viruses.

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

The specifics of the personal information at issue, as well as the context in which we acquire it, will determine the nature of the legal basis upon which we rely when collecting and utilizing the information outlined above.

SECURITY

SupportFly values your privacy and is committed to upholding your legal rights. We value your privacy and work hard to ensure a positive and secure experience whenever you go online with us. To prevent unauthorized access, use, or disclosure, we implement a number of security technologies and procedures. We take precautions to protect your personal information that are commensurate with the severity of the threat posed by its processing. Our project headquarters are in a secure, restricted area monitored by state police around the clock. We have a biometric access control system and surveillance cameras all throughout our building to ensure the safety of our employees at all times.

DATA RETENTION

If we continue to need your personal information to fulfill a business purpose (such delivering a service you’ve requested or meeting our legal, tax, or auditing obligations), we’ll keep it for as long as necessary to fulfill that purpose.

If we no longer need to process your personal information to provide you with the services you’ve requested, we’ll either anonymize or delete the information, depending on the circumstances; if deletion is not possible, we’ll securely store your information and isolate it from any further use until that time comes.

ACCESS

Logging into our Services as a registered user grants you access to various features and information related to your Account. Even after you delete your Account, any public activity that appeared during the time it was active may remain preserved on our servers. We may also take other appropriate measures to help us confirm your identification before granting access to, or making corrections to, your personal information.

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

The following information pertains to your data protection rights if you are an EEA resident:

• You can always send an email to contact@Supportfly.io to seek access, modification, or delete of your personal information.
• You also have the right to restrict our use of your personal data, request that we stop using it altogether, or ask that it be transferred to another controller. Send an email to contact@Supportfly.io to request the aforementioned features.
• Your consent to our collection and use of your personal information is also revocable at any time.  If you decide to withdraw your consent at a later date, this will not impact our lawful processing of your personal data that occurred prior to your withdrawal, nor will it affect our legitimate processing of your data that occurred in reliance on lawful processing grounds other than consent.
• If you have concerns about how we’ve handled your personal data, you can file a complaint with the relevant data protection authority. Please consult your country’s data protection agency for further details.

In compliance with current data protection regulations, we honor any requests we receive from persons seeking to exercise their data protection rights.

YOUR CHOICES

We collect less data about you if you use the Services’ public-facing features without creating an account.

CHILDREN’S PRIVACY

The Services offered by SupportFly are not intended for use by anyone under the age of 13, and we do not intentionally collect information from anybody under the age of 13. Contact us at contact@Supportfly.io if you become aware that a minor under the age of 13 has provided us with personal information in violation of our Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

Please keep in mind that we may make changes to this Privacy Policy at any moment. Any revisions to this Privacy Statement will be made public on our websites. You will be notified via our Services, email, or other communication methods if and when we make any major changes to the ways in which we use or distribute personal information received from you through our Services.

INTERNATIONAL DATA TRANSFERS

Our reach at SupportFly is worldwide. Personal data may be transferred outside of the country where it was first obtained. Data protection rules in these countries may differ from those of the nation in which you gave the data. We will secure your personal information as specified in this Privacy Policy when we send it to other countries.

SHIPPING

Due to the nature of the services we provide at SupportFly, we do not physically transport any products or materials once an order is complete. Once we have adequate access to provide the service, we will do so via the customer’s preferred web channels. You, the consumer, are solely responsible for reading and comprehending this before using any of our provided services.

Contact Us

Please contact us at contact@Supportfly.io if you have any questions or comments regarding this Privacy Policy.